{"id":9992,"date":"2016-01-11T13:23:04","date_gmt":"2016-01-11T18:23:04","guid":{"rendered":"https:\/\/www.gravityhelp.com\/?p=9992"},"modified":"2018-05-14T18:44:25","modified_gmt":"2018-05-14T18:44:25","slug":"gravity-forms-help-scout-add-on-v1-3-released","status":"publish","type":"post","link":"https:\/\/www.gravityforms.com\/gravity-forms-help-scout-add-on-v1-3-released\/","title":{"rendered":"Gravity Forms Help Scout Add-On v1.3 Released"},"content":{"rendered":"<p>Gravity Forms Help Scout Add-On v1.3 is now available via automatic update and the <a href=\"\/my-account\/downloads\" rel=\"nofollow\">Add-On Downloads<\/a> page. This is a feature release that brings enhanced functionality to our Help Scout integration.<\/p>\n<p>You can now add a note to a newly created Help Scout conversation automatically, or add a note to an existing Help Scout conversation right from the Entry Details interface. The details of the Help Scout conversation associated with an entry are now displayed within the Entry Details interface in Gravity Forms.<\/p>\n<p>We have also integrated Help Scout with our PayPal Payments Standard Add-On so that creation of a Help Scout conversation can be delayed until after the PayPal payment has been confirmed via PayPal's IPN.<\/p>\n<p><!--more--><\/p>\n<div class=\"alert_yellow pad_20\">Note: The Help Scout Add-On is only available to Gravity Forms Developer license customers.<\/div>\n<h2>What's New<\/h2>\n<ul>\n<li>Added checkbox to add entry note form to post note to Help Scout conversation.<\/li>\n<li>Added feed duplication support.<\/li>\n<li>Added feed setting to create note for conversation.<\/li>\n<li>Added panel to entry view page with Help Scout conversation details.<\/li>\n<li>Added support for delaying feed processing until payment by PayPal Standard is successfully completed.<\/li>\n<li>Enabled single feed submission.<\/li>\n<li>Fixed an issue with the helpscout_conversation_id entry meta property so it's returned with the entry object.<\/li>\n<li>Fixed an issue with the feed settings page and the conditional logic setting.<\/li>\n<li>Fixed an issue where HTML entities would appear in conversation subject when using merge tags.<\/li>\n<li>Fixed an issue where Help Scout would not include the conversation in the mailbox folder counts.<\/li>\n<li>Fixed an issue where multi-file upload field attachments would not upload correctly.<\/li>\n<li>Updated \"Help Scout Conversation Id\" entry list column to link to Help Scout conversation.<\/li>\n<li>Updated feed processing to prevent multiple Help Scout conversations from being created.<\/li>\n<li>Updated to store the created conversation id in the entry meta using the key 'helpscout_conversation_id'.<\/li>\n<li>Updated the form field drop down for the Customer's Email Address to include hidden fields.<\/li>\n<\/ul>\n<div class=\"alert_blue pad_20\">Don't own a Gravity Forms Developer license? <strong>Upgrade<\/strong> or <a href=\"http:\/\/www.gravityforms.com\">Purchase one now!<\/a><\/div>\n<p>Please Note: Automatic Update will only work if you have entered a valid Developer License Key in the Settings page of Gravity Forms in your WordPress Administration Panel.<\/p>\n<p>You may <a href=\"\/my-account\/downloads\/\" rel=\"nofollow\">download the Help Scout Add-On here<\/a>, and <a href=\"https:\/\/docs.gravityforms.com\/help-scout-add-on\/\">read the documentation here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Gravity Forms Help Scout Add-On v1.3 is now available via automatic update and the Add-On Downloads page. This is a feature release that brings enhanced functionality to our Help Scout integration. You can now add a note to a newly created Help Scout","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[216],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v16.5 (Yoast SEO v16.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gravity Forms Help Scout Add-On v1.3 Released | Gravity Forms<\/title>\n<meta name=\"description\" content=\"You can now add a note to a newly created Help Scout conversation automatically, or add a note to an existing Help Scout conversation right from the Entry Details interface.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gravityforms.com\/gravity-forms-help-scout-add-on-v1-3-released\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gravity Forms Help Scout Add-On v1.3 Released\" \/>\n<meta property=\"og:description\" content=\"Gravity Forms Help Scout Add-On v1.3 is now available via automatic update and the Add-On Downloads page. This is a feature release that brings enhanced\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gravityforms.com\/gravity-forms-help-scout-add-on-v1-3-released\/\" \/>\n<meta property=\"og:site_name\" content=\"Gravity Forms\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/GravityForms\" \/>\n<meta property=\"article:published_time\" content=\"2016-01-11T18:23:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-05-14T18:44:25+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@GravityForms\" \/>\n<meta name=\"twitter:site\" content=\"@GravityForms\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.gravityforms.com\/#organization\",\"name\":\"Gravity Forms\",\"url\":\"https:\/\/www.gravityforms.com\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/GravityForms\",\"https:\/\/twitter.com\/GravityForms\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.gravityforms.com\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2018\/06\/gravity_forms_logo.jpg\",\"contentUrl\":\"https:\/\/www.gravityforms.com\/wp-content\/uploads\/2018\/06\/gravity_forms_logo.jpg\",\"width\":268,\"height\":294,\"caption\":\"Gravity Forms\"},\"image\":{\"@id\":\"https:\/\/www.gravityforms.com\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.gravityforms.com\/#website\",\"url\":\"https:\/\/www.gravityforms.com\/\",\"name\":\"Gravity Forms\",\"description\":\"WordPress Contact Forms\",\"publisher\":{\"@id\":\"https:\/\/www.gravityforms.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.gravityforms.com\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.gravityforms.com\/gravity-forms-help-scout-add-on-v1-3-released\/#webpage\",\"url\":\"https:\/\/www.gravityforms.com\/gravity-forms-help-scout-add-on-v1-3-released\/\",\"name\":\"Gravity Forms Help Scout Add-On v1.3 Released | Gravity Forms\",\"isPartOf\":{\"@id\":\"https:\/\/www.gravityforms.com\/#website\"},\"datePublished\":\"2016-01-11T18:23:04+00:00\",\"dateModified\":\"2018-05-14T18:44:25+00:00\",\"description\":\"You can now add a note to a newly created Help Scout conversation automatically, or add a note to an existing Help Scout conversation right from the Entry Details interface.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.gravityforms.com\/gravity-forms-help-scout-add-on-v1-3-released\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.gravityforms.com\/gravity-forms-help-scout-add-on-v1-3-released\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.gravityforms.com\/gravity-forms-help-scout-add-on-v1-3-released\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Gravity Forms\",\"item\":\"https:\/\/www.gravityforms.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"News &amp; 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